PROFILE

Jim Wallace is a highly accomplished project, program and service delivery leader with more than 40 years of experience delivering complex technology, transformation and operational improvement initiatives across public and private sector organisations. With extensive experience spanning Australia, the United Kingdom, Ireland and the United States, Jim has successfully led large-scale business transformation programs, managed services transitions and technology delivery initiatives valued in the millions of dollars.

Recognised for his strategic leadership, commercial acumen and client-focused approach, Jim specialises in helping organisations navigate complex change while improving operational performance, service delivery and business outcomes. His experience encompasses cyber security, ICT transformation, managed services, organisational change, contract management and large-scale program delivery, supported by a strong foundation in governance, risk management and continuous improvement.

Combining executive leadership experience with deep delivery expertise, Jim helps organisations successfully implement change, optimise service performance and realise sustainable value from their technology and operational investments.

SPECIALIST EXPERTISE

• Program and Project Management
• Business and Digital Transformation
• ICT Service Delivery and Managed Services
• Cyber Security and IT Security
• Organisational Change Management
• Commercial and Contract Management
• Vendor and Stakeholder Management
• Governance, Risk and Assurance
• Service Transition and Operational Readiness
• ITIL, PRINCE2 and MSP Methodologies
• Financial Management and P&L Accountability
• Business Process Improvement
• Data Integration and Reporting
• Operational Performance Management

INDUSTRY EXPERTISE

• Healthcare and Health Services
• Government
• Infrastructure
• Energy and Resources
• Manufacturing
• Facilities Management
• Education
• SaaS and Technology Services