PROFILE

Rosemary is a highly experienced Senior Business Analyst with 20 years of experience delivering business analysis, transformation and improvement initiatives across public and private sector organisations.

She has successfully contributed to complex business transformations, legislative and regulatory initiatives, digital projects, system migrations and organisational change. Her experience spans government, financial services, health insurance, education, utilities and community services, with recent work at RACT encompassing process improvement, requirements management, legislative change, capability uplift and cross-division transformation.

Rosemary brings a strong combination of strategic analysis, practical business improvement and stakeholder engagement. She is highly experienced in facilitating workshops, developing business cases, analysing and modelling processes, managing requirements and translating complex business needs into clear, practical outcomes. Her approach draws on Agile, Hybrid and Waterfall methodologies, with a strong focus on delivering value and improving the customer and business experience.

A particular strength is her ability to build capability around her. Rosemary has extensive experience mentoring Business Analysts, uplifting organisational capability and delivering IIBA-aligned business analysis training. Across her career, she has supported major government transformation programs, identity management initiatives and large-scale organisational integration, including BUPA’s merger affecting approximately three million customers and 2,200 staff.

SPECIALIST EXPERTISE

• Business Analysis
• Business Process Analysis and Improvement
• Stakeholder Engagement and Management
• Requirements Management
• Change Management and Organisational Transformation
• Legislative and Regulatory Compliance
• Digital Transformation and Systems Integration
• Data Analysis and Migration
• Business Case Development
• Workshop Design and Facilitation
• Strategic Analysis and Planning
• Process Modelling and BPMN
• Mentoring and Capability Uplift
• Agile, Hybrid and Waterfall Delivery

INDUSTRY EXPERTISE

• Federal Government
• State Government
• Local Government
• Financial Services
• Health Insurance
• Education and Training
• Utilities
• Retail and Consumer Goods
• Community Services
• Not-for-Profit
• Private Sector

TECHNICAL EXPERIENCE

• JIRA
• Confluence
• SharePoint
• Microsoft Office
• Visio
• Lucid
• iServer
• Nintex ProMapp
• BPMN

Rosemary also has extensive experience applying BABOK and IIBA business analysis techniques and has delivered IIBA-aligned Business Analysis training.

INTERESTS

• Ballroom dancing, including Latin, Modern and New Vogue
• Music
• Bush and beach walking
• Yoga
• Reading, both fiction and non-fiction
• Travel
• Cooking and baking
• Sewing and embroidery
• Gardening