PROFILE

Jim Wallace is an accomplished Senior Project Manager and executive leader with more than 40 years of experience in the ICT sector, specialising in managed service design, business transformation, cyber and IT security, and program delivery. He has successfully overseen multi-million dollar transformation projects in Australia, the UK, Ireland, and the USA. Renowned for client focus, commercial acumen, and operational excellence, Jim consistently delivers value through collaborative leadership and rigorous risk management. His expertise extends to large-scale change management, stakeholder engagement, contract management, and service delivery optimisation for both public and private sector clients. Jim’s in-depth knowledge of ITIL, Prince2, and MSP methodologies ensures consistent alignment with best practice standards.

SPECIALIST EXPERTISE

• Service delivery management
• ICT solutions design
• Business transformation programmes
• Organisational change management
• Outsourced managed services
• Program and project management (ITIL, Prince2, MSP)
• Data analysis and integration
• Commercial and contract management
• Vendor and stakeholder management
• Risk, quality, and operational performance management
• Health sector ICT delivery
• Cyber and IT security management
• Financial and P&L management
• Large-scale transition and operational support
• Continuous service and process improvement
• Sustainability and compliance reporting

INDUSTRY EXPERTISE

• Healthcare (Public & Private)
• Hospitals and Health Services
• Local Government
• State Government
• Infrastructure
• Manufacturing
• Energy and Resources
• Facilities Management
• SaaS and Sustainability Reporting
• Education Services