Joyce is an experienced Senior Change Manager with more than 20 years of experience helping organisations navigate complex transformation, business improvement and organisational change across public, private and not-for-profit sectors.

She brings deep expertise in change strategy, impact assessment, stakeholder engagement, communications, training and business readiness. Joyce has led major change initiatives across government, insurance, superannuation and consulting environments, including benefits realisation, workforce capability uplift and large-scale organisational transformation. She is known for her people-centred approach and ability to build strong relationships with leaders, teams and stakeholders at all levels.

Combining strategic thinking with practical delivery, Joyce helps organisations build change readiness, reduce disruption and embed sustainable outcomes. Her approach draws on Agile Change Management, Prosci, ADKAR, Kotter, brain-friendly change and design thinking, supported by extensive experience in coaching, facilitation and capability development.

SPECIALIST EXPERTISE

• Organisational Change Management
• Change Strategy, Impact and Readiness Assessment
• Stakeholder Engagement and Communications
• Training, Coaching and Capability Development
• Benefits Realisation and Change Governance

INDUSTRY EXPERTISE

• Government
• Insurance
• Superannuation
• Not-for-Profit
• Manufacturing

TECHNICAL EXPERTISE

• Agile Change Management
• Prosci, ADKAR and Kotter
• Brain-Friendly Change and Design Thinking
• Confluence and SquizMatrix
• Microsoft Teams and Zoom

INTERESTS

• Reading
• Camping
• Spending time with family
• Motorbikes
• Learning and professional development