PROFILE

Menuka is a detail-oriented and customer-focused IT 
professional with a strong background in IT support and business 
analysis.

She has a proven track record in technical support, IT service
management, and problem resolution, consistently enhancing service
quality and operational efficiency. Skilled in business process analysis and system testing, she
effectively manages and resolves technical support tickets while
implementing cybersecurity measures to strengthen IT systems. A strong
communicator, she excels in collaborating with teams to ensure a
seamless customer experience in fast-paced environments.

SPECIALIST EXPERTISE

• Technical Support

• Business Analysis

• Data Analysis (Power BI, Excel)

• Requirements Gathering

• Stakeholder Management

• Problem Solving

• Project Management

• Documentation

• Agile Methodologies

• Communication Skills

INDUSTRY EXPERTISE

• ICT

• Government

• Community Services