PROFILE

Menuka is an experienced IT and business professional with expertise spanning technical support, business analysis and service delivery. With a strong focus on customer outcomes and operational excellence, she helps organisations improve technology services, streamline business processes and deliver effective solutions that meet both business and user needs.

Drawing on experience across ICT, government and community services environments, Menuka has supported a range of initiatives involving requirements gathering, business process analysis, system testing, service management and technology support. She is skilled at translating business needs into practical solutions, resolving complex technical issues and collaborating with stakeholders to improve service performance and user experience.

Combining strong analytical capabilities with a customer-focused approach, Menuka helps organisations enhance operational efficiency, strengthen technology outcomes and support successful project delivery.

SPECIALIST EXPERTISE

• Technical Support and Service Delivery
• Business Analysis
• Requirements Gathering and Documentation
• Business Process Analysis
• Data Analysis and Reporting (Power BI and Excel)
• Stakeholder Engagement and Relationship Management
• System Testing and Quality Assurance
• Problem Solving and Issue Resolution
• Project Coordination and Delivery Support
• Agile Delivery Methodologies

INDUSTRY EXPERTISE

• ICT
• Government
• Community Services