PROFILE

Rob is an experienced ICT Support Specialist with more than 15 years of experience delivering end-user support, service desk operations, technical troubleshooting and technology solutions across government, health, higher education, transport and marine environments.

Rob combines strong customer service with broad technical capability across Microsoft technologies, unified communications, device deployment, service management and software testing. He is experienced in resolving complex technical issues, supporting enterprise technology environments and working collaboratively with technical teams and business stakeholders.

Complementing his operational experience, Rob brings a structured approach to testing, continuous improvement and problem solving. His Lean Six Sigma Green Belt and ISTQB certifications support his ability to analyse issues, improve processes and contribute to reliable, user-focused technology outcomes.

SPECIALIST EXPERTISE

• ICT Support and Service Delivery
• Service Desk and Incident Management
• Technical Troubleshooting and Problem Resolution
• Software Testing and Quality Assurance
• Stakeholder Engagement and Continuous Improvement

INDUSTRY EXPERTISE

• Government
• Health
• Higher Education
• Transport
• Marine and Ports

TECHNICAL EXPERTISE

• Microsoft 365 and PowerShell
• Microsoft Teams, Skype for Business and Unified Communications
• Jira ITSM and ManageEngine ServiceDesk Plus
• Windows Operating Systems and Device Deployment
• Azure DevOps, MS Access and SQL

INTERESTS

• Camping
• Gaming
• Restoring machines
• Car restoration
• Technology and tinkering