PROFILE

Umra is an experienced Senior Consultant with more than 14 years of experience delivering business improvement, digital transformation and technology initiatives across complex organisations.

She brings extensive experience across business analysis, process re-engineering, requirements management and technology implementation. Umra has contributed to major transformation initiatives across utilities, healthcare, aviation and government, with experience spanning SaaS and ERP implementations, market reform, service transformation and large-scale digital programs.

Combining strong analytical capability with a collaborative approach, Umra works closely with business and technology stakeholders to understand complex requirements, improve processes and translate business needs into practical solutions. She is experienced across Agile, Waterfall and hybrid delivery environments and has a strong background in workshop facilitation, process modelling, testing and change enablement.

SPECIALIST EXPERTISE

• Business Analysis and Requirements Management
• Business Process Improvement and Re-engineering
• Digital Transformation
• Stakeholder Engagement and Facilitation
• SaaS and ERP Implementation

INDUSTRY EXPERTISE

• Utilities
• Healthcare
• Government
• Aviation
• Disability Services

TECHNICAL EXPERTISE

• BPMN 2.0 and Process Modelling
• TechnologyOne
• Jira and Confluence
• Power BI and SQL
• Visio and Orbus iServer

INTERESTS

• Community Health Advocacy
• Diversity and Wellbeing in Education
• Process Innovation
• Cooking and Drawing
• Spending Time with Family