PROFILE

Umra has over thirteen (13) years of experience as a Business Analyst, 
with extensive experience in documentation and delivery of process
innovations to ensure business processes are translated into business
requirements to deliver desired outcomes.

She has demonstrated experience in large scale digital transformation
projects, performance improvement, change management and business
process re-engineering, and a strong understanding of methodologies
such as waterfall – agile and hybrid.
Umra has worked across sectors such as utilities, healthcare, aviation, and the public sector, and has extensive experience in SaaS and ERP
implementation.

SPECIALIST EXPERTISE

• Business Analysis

• Project Management

• Process Mapping

• User Story Development

• User Acceptance Testing

• Stakeholder Management

• Data Mapping

• Risk Assessments

INDUSTRY EXPERTISE

• Utilities

• Healthcare

• Aviation

• Public Sector