PROFILE

Umra is an experienced Business Analyst with more than 13 years of experience supporting organisations through digital transformation, business improvement and technology implementation initiatives. With a strong background in business analysis, process optimisation and stakeholder engagement, she specialises in translating complex business needs into practical solutions that deliver measurable outcomes.

Drawing on experience across utilities, healthcare, aviation and public sector environments, Umra has successfully contributed to large-scale transformation programs, business process re-engineering initiatives, and SaaS and ERP implementations. She is skilled in requirements elicitation, process mapping, data analysis, user acceptance testing and change enablement, with experience working across Agile, Waterfall and hybrid delivery environments.

Known for her analytical approach and ability to build strong stakeholder relationships, Umra helps organisations improve operational efficiency, strengthen business processes and successfully implement technology solutions that support long-term organisational objectives.

SPECIALIST EXPERTISE

• Business Analysis
• Digital Transformation
• Business Process Improvement and Re-engineering
• Requirements Elicitation and Management
• Process Mapping and Workflow Analysis
• Stakeholder Engagement and Facilitation
• User Story Development
• User Acceptance Testing
• Data Mapping and Analysis
• Risk Assessment and Mitigation
• SaaS and ERP Implementations
• Agile, Waterfall and Hybrid Delivery Methodologies

INDUSTRY EXPERTISE

• Utilities
• Healthcare
• Aviation
• Public Sector